Refund policy

Urban Zova – Refund & Replacement Policy

Thank you for shopping with Urban Zova.

Refund Policy

  • We do not offer refunds on any purchases.

  • All sales are final.

Replacement Policy

We only offer replacements for damaged or defective items.

To be eligible for a replacement:

  1. You must notify us within 24 hours of receiving your order.

  2. You must send clear photos and an unboxing video of the damaged/defective item via WhatsApp.

  3. Claims made after 24 hours or without the required photos and unboxing video will not be accepted.

  4. All replacement requests are subject to verification by our team.

  5. Approved requests will receive a replacement of the same product only. No refunds or cash returns will be provided under any circumstances.

By placing an order with Urban Zova, you agree to this Refund & Replacement Policy.

Team Urban Zova