Urban Zova – Shipping Policy

Thank you for shopping with Urban Zova.

Order Processing

• Orders are processed within 1–3 business days after confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

Shipping Time

• Estimated delivery time is 3–7 business days, depending on your location.

• Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

• Once your order is shipped, tracking details will be shared via WhatsApp, SMS, or email (where applicable).

Incorrect Address

• Customers are responsible for providing the correct shipping address and contact details.

• Urban Zova is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delivery Issues

• If your package arrives damaged, please contact us within 24 hours of delivery by sending clear photos and an unboxing video via WhatsApp.

• Please refer to our Refund & Replacement Policy for replacement eligibility.

If you have any questions regarding your order, please contact our customer support team.

Team Urban Zova